Privacy Policy

Consumer Confidentiality Statement

Greetings from Rydr. Your privacy and personal information are of the utmost importance to us. This privacy policy informs you how we access, use, and protect the information you provide to Rydr while using its platform and services.

Information We Collect

If you decide to register with Rydr as a driver, you must provide certain information, which facilitates the safe, reliable, and smooth operation of the platform

• Personal Information: This encompasses your first name, last name, email address, mobile number, birth date, and residential place which are required for account registration and validation. Driver And Vehicle Information: We may obtain a driver’s permit number, vehicle insurance policy number, motor vehicle registration number, and other relevant documentation.
• Geolocation: When connecting drivers to passengers, we obtain the precise location of the passenger and/or driver at that particular moment when the application is operational. This is mainly focused on route management and tracking for safety purposes.
• Bank Details: Where applicable, we will also require drivers’ banking information and other payment information available for processing their payments.
• App Usage Data: This includes the information we collect regarding your use of the Rydr application, including interaction and activity within the app and your preferences for in-app content, for development purposes.

How We Use Your Information

Rydr makes the following use of your information

• Provision of Services: Booking of riders, providing directions, and supervising bookings. Payments: The payments due to you are sent promptly to your selected payment processing mode.
• Safety: This adds safety measures such as monitoring trip progress, assisting in case of emergencies, and confirming whether the registrant is truly a driver.
• Enhance Effectiveness: Gather suggestions and analytics, as well as the actions of the users within the app, to improve its services, support provision, and general level of satisfaction.
• Market Turnover: Ensure appropriate laws, regulations, and legal procedures are followed to protect the platform from potential abuse.

Exchange of Information

Rydr may share Your information in certain situations such as

• With the Drivers: Upon the digital request of such a user, the system transmits limited details such as the user's name, the vehicle they use, their location, and the like for the user’s and other riders’ safety and comfort.
• With Third Party Vendors: We may provide or attribute some data to the services of our affined tenants for example those who process payments, carry out background checks, and offer customer service among others in the course of the running of our application.
• For Compliance With Laws: Rydr may provide information where it is requested to do so by the appropriate authority or in the event of a lawful demand such as a subpoena, in response to law enforcement.

Your Privacy Options

• Editable Profile: You are allowed to modify or change your personal information as it is provided in the application’s settings. Please ensure that the information provided is correct to avoid hindering the processes.
• Geolocation: Location data management may also be done through the device settings; however, it should be understood that location is a key parameter that is required to ensure that services rendered are correct.
• Account Discontinuation: You may seek to stop using the services offered by Rydr by requesting for the closure of your account through support. Some of the records may be preserved however for legal, operational, or compliance reasons.

Policy Change Notifications

This Privacy Policy is subject to change from time to time. Changes may be necessitated by changes in the law, operational changes or technological advancements. In the event of major changes, we will inform you through the application or by email. To avoid missing important changes, please check the Privacy Policy page frequently.