Help Centre

Welcome to the Rydr Help Center, your go-to resource for all driver-related support. Here, you’ll find answers to frequently asked questions, troubleshooting guides, and support contacts to ensure a seamless experience with Rydr.

Our Support Team

Welcome to the Rydr Help Centre, the one-stop place for all support issues about drivers. Here, you will find answers to common queries, useful information on troubleshooting, and support contacts when using Rydr to ensure that everything flows without a hitch.

Getting Started

How To Create A Rydr Account as a Driver: Get a step-by-step guide on how to sign up as a driver with Rydr including setting up an account, the documents required, and the period it takes before approval.

How To Create A Rydr Account as a Driver: Get a step-by-step guide on how to sign up as a driver with Rydr including setting up an account, the documents required, and the period it takes before approval.
Vehicle Requirements: Find out how safe your vehicle is, Rydr’s preferred model, and its condition. A comprehensive overview of the characteristics that will make your car ready for driving.
Account Activation: Read more about how to activate your driver account and begin accepting rides after your application is approved.

Account and Profile Management

How to Change Your Information: The Rydr application provides steps for changing your information, contact number, and car registration.
Restoration Of Password And Security: Read hints on changing your password as well as other measures that you can undertake to enhance the security of your profile accounts in the event you have lost your password or suspect any breach in security.
Profile Verification: Know what demands for participants’ compliance in terms of age, alcohol abuse, health issues ID, and background check verification processes parameters.

Earnings and Payments

How Are Earnings Measured: Delve deep into how fare is computed which includes base fare, per minute, and mile rates and tips.
Payment Schedule: Rydr makes weekly payments where all the earnings are sent directly to the client's bank account. Get to learn when the payouts are made, and attached charges among other details.
Incentives and Bonuses: Get to understand how to earn driver incentives offered by Rydr such as bonuses in peak hour and job surge price offers.
Incentives and Bonuses: Get to understand how to earn driver incentives offered by Rydr such as bonuses in peak hour and job surge price offers.

How to Use the Application

Guidelines on How to Accept Rides: Be informed about the procedure of receiving a ride request and accepting it in addition to the details of the trip and how to view the map during the ride.
Using Rydr’s In-App Navigation: Practice the Rydr in-app navigation for operational purposes and get the best possible way to all the locations where you take your customer.
Understanding the Driver’s Dashboard: Know how to use your driver’s dashboard which will help in managing your trips, ratings, and earnings.

Safety and Security

Emergency Assistance: The Rydr app has several built-in emergency features to enhance the safety of the driver. Understand the steps that need to be taken to get help while on a trip if the situation calls for it.
Rating and Review of Riders: How rider reviews are done and advice on how to keep a good driver’s review.
Reporting of Incidents: When incidents or disagreements occur search for the instructions on how to report them within the application or to Rydr’s support.

Policy and Guidelines

Rider’s Etiquettes: Read Rydr’s expectations of business courtesy, safety, and the dignity of all people. Following these standards guarantees a good experience for the drivers and the riders.
Cancellations and No-Shows: Observe Rydr’s guidelines concerning cancellations, no-show charges, and reasons that may impact your earnings.
Community Standards: Understand Rydr’s policies regarding the relationship with the riders and the expected conduct while on the platform among others.

Technical Assistance and Support

Problems with the App: The app cannot perform as well as required. Apply these corrective actions to solve the issues which affect performance starting from connections to the hanging of apps.
Issues related to the Account and Payments: Get assistance in addressing the problems with accessing your account, and resolving issues with payment or unpaid earnings.
Call Driver Support: In case of an urgent need for assistance, remember our 24/7 driver support team. Locate means of contact and obtain assistance at any time needed.