Help Centre

Frequently Asked Questions & Support

Welcome to the Rydr Help Centre. Find quick answers regarding our London executive chauffeur service, airport transfers, corporate accounts, and fleet capabilities.

1. How do I book an executive ride?

You can book directly on our website at rydr.app/ride. Simply enter your pickup location, destination or duration (hourly hire), select your preferred executive vehicle, and confirm your booking with secure payment.

2. What vehicle categories are available?

We provide a wide range of luxury vehicles to suit all requirements:

• Executive Class: Mercedes-Benz E-Class, BMW 5 Series (up to 3 passengers, 2 suitcases).
• First Class: Mercedes-Benz S-Class, BMW 7 Series (up to 3 passengers, 2 large suitcases).
• Executive MPV / Van: Mercedes-Benz V-Class (up to 7 passengers, 7 suitcases).
• Luxury SUV: Range Rover Autobiography / Sport.

3. How do airport pickups work?

For all airport bookings (Heathrow, Gatwick, London City, Luton, Stansted, Farnborough, Biggin Hill), we provide our signature Meet & Greet service. Your chauffeur monitors your flight in real time, waits in the arrivals hall holding a personalized name board, and assists with your luggage.

4. How can I contact customer support?

Our dispatch and customer support team is available 24 hours a day, 7 days a week:

• Phone: +44 20 3934 2121
• Email: info@rydr.app
• Corporate Accounts: info@rydr.app for bespoke invoicing and dedicated fleet management.