Driver Terms & Conditions

1. Eligibility

• License Eligibility: An appropriate valid private hire driver's license from any local authority is required for the driver.
• Age Limit: All drivers should have met the minimum age requirement of 21 years to qualify for the platform.
• Medical Fitness Requirement: Drivers are required to undertake a health check-up for the confirmation that he is fit to operate the vehicle safely.
• DBS Checks: A current and clear Disclosure and Barring Service (DBS) check is compulsory to ensure the health and safety of passengers.
• Driving History/Experience: All applicants should have at least 1 - 2 years of driving experience showing their confidence in handling different road conditions.
• Vehicle Conditions: Drivers are required to make use of vehicles that comply with the safety, cleanliness, and licensing requirements of the platform.
• Training Requirement Eligibility: An individual must complete all mandatory training modules, inclusive of customer service or road safety, before going active with the platform.
• Insurance Evidence: Provisions for all drivers must provide proof of the right insurance coverage for passenger hire and reward.
• Adherence to Codes: Agreeing to the operational rules, policies, and code of conduct of the platform is mandatory for all drivers.
• Continual Eligibility: Requirements of eligibility are evaluated from time to time and it is also a compliance with which a driver must abide to continue his or her activity in the platform.

2. Vehicle Standards

• Regular Inspections: Periodic inspections must be done on all vehicles to ensure safety and quality to permit and give way for proper vehicular use and to enhance ease of traveling for passengers.
• Licensing Compliance: Vehicles must comply with virtually all the requirements or regulations of the licensing authority, including any over-use of the approved specification for private hire or commercial vehicles.
• Identification Plates: Licensed vehicles must display the required identification plates issued by the local licensing authority for easy verification.
• Cleanliness and Hygiene: Vehicles must be maintained and hygienically conditioned to make travel more pleasant for passengers.
• Vehicle Age Limit: Only age-selected vehicles under a stipulated requirements timeframe (e.g., under 5, 10, or other local limits) are qualifying.
• Insurance Coverage: All vehicles are supposed to have valid vehicle insurance for non-self-hire or chauffeur drivers covering both the driver and passengers.
• Passenger Comfort: The vehicle shall have standard features such as air conditioning, heating, and seating comfort standards to enhance passenger satisfaction.
• Maintenance Logs: Drivers/operators are required to keep a log of all types of servicing and repairs carried out on the vehicles for compliance and accountability.
• Emergency Equipment: Vehicles should be equipped with types of emergency items such as first aid kits and warning triangles for all safety purposes.
• Zero-Tolerance for Damage: Vehicles must not have major damage, and shall have no significant dents or broken parts that may affect safety or appearance.
• Decals and Branding: As required by the platform, vehicles shall display the authorized decals or branding in a professional, unobtrusive manner.

3. Insurance

• Mandatory Coverage: All vehicles must hold valid insurances that cater to their hitching of passengers for reward services.
• Proof of Insurance: Drivers must have current insurance coverage, which will show during the joining process and later at renewal before their vehicle rejoins the organization.
• Comprehensive Policies: Besides third-party charges liability, insurance must also guarantee indemnity in cases of accidents or other eventualities involving passengers on the vehicles.
• Renewal Responsibility: It becomes drivers'/vehicle owners' responsibility to renew their insurance before its expiry to ensure seamless service eligibility.
• Platform Verification: The platform reserves exclusive rights to periodic verification of the insurance documentation status in line with and in compliance with legal and operational standards.
• Coverage on All Journeys: It must also guarantee that such insurance cover remains valid for the entire journey booked and intended for through the platform, including multi-stops or long-haul journeys.
• Non-Compliance Fine: If an individual operates any such platform without proper insurance coverage, he will be immediately suspended or removed from such platforms.
• Passenger Assurance: If requested, the insurance details shall also be given to passengers to maintain transparency and trust in the service.
• Accident Reporting: Drivers are mandated to notify their insurers and the platform as quickly as possible after an accident for resolution.
• Special Circumstances: Additional insurance covers are required under specific circumstances for vehicles used for executive or premium services, appropriate to their type of service.

4. Conduct

• Professionalism: Drivers must always maintain a professional demeanor toward passengers and treat them with courtesy, proper respect, and politeness.
• Cleanliness: Cleanliness should be maintained and vehicles kept tidy to enable passengers a relaxing and enjoyable ride. Regular cleaning and servicing should be carried out without fail.
• Safety First: On-board Safety is one of the most important things for a driver to follow while driving: every driver must obey traffic laws and follow safe practices to ensure safety for every trip.
• No Discrimination: Drivers should give the same treatment to passengers without discrimination based on age, sex, race, caste, religion, disability, and so on.
• Clear Communication: Clear communication: The Driver should be clear and communicate with the passengers to understand the message or request and comply whenever possible.
• Quick Response/Responsiveness: Passengers can expect an immediate response to his/her query or a problem in the journey, along with any assistance during that time.
• Prohibited Behavior: Aggressive behavior, inappropriate words, or any kind of harassment done to passengers are strictly prohibited.
• Being Timely: Arrive at the pick-up locations on time and inform the passengers in case of a delay.
• Passenger Convenience: Additional comforts, like controlling the environment, providing bottled water, or charging their phones, are only given when applicable and are part of premium services.
• Feedback Supposition: Accept and discuss positive criticism and enhance the service quality in cases where it is applicable.
• Policy Adherence: Compliance with all aspects relative to platform regulations, including the prescribed dress code, customer service, and operational adherence. 
• Conflict Avoidance: In case of conflicts with the passengers, drivers should act calmly and refrain from acting further to cause more, and have the incident reported to the platform as necessary.

5. Punctuality

• Timeliness in Pickup: Every driver is required to come to the designated area as scheduled to offer timely service to passengers.
• Live Updates: Notify your passengers on the platform/app as soon as any factor whether it be traffic, weather, or mechanical failures is delaying you.
• Preparations: Plan routes beforehand as drivers should also take into account any possible delays.
• Customer Experience: People appreciate and learn to trust and rely on services by being on time.
• Accountability: Persistent lateness can attract penalties or suspension as punctuality is a major measure of professionalism in service.
• Emergency Protocols: Where one cannot avoid delays, a driver must communicate effectively with both the passenger and the platform to provide an accurate updated time of arrival.
• Early Arrival: Drivers will be encouraged to arrive a few minutes before scheduled premium or pre-booked services just to factor in any unplanned schedule changes.

6. Passenger Safety

• Assisting Boarding and Alighting: A driver should provide assistance to a passenger in entering or exiting the bus, particularly in difficult situations such as busy streets or uneven surfaces.
• Seatbelt Requirement: The driver must ensure that all passengers firmly buckle their seatbelts before the start of the journey, according to the law.
• Child and Special Needs Safety: For passengers carrying children or having special needs, appropriate safety measures must be ensured by the driver, such as effective use of car seats or special provisions for accessing and using the vehicle.
• Condition of Vehicle: The vehicle should be maintained adequately through regular maintenance so that it conforms to all safety standards and all possible hazards during transit are minimized.
• Compliance with Road Safety Regulations: Compliance with all traffic laws, speed limits, and safety regulations is required in order for a smooth and secure travel journey to be ensured by the driver.
• Emergency Phone: Drivers should be well-trained in such emergencies as accidents, medical accidents, and breakdowns, with their main consideration being the safety of all passengers.
• Adaptation for Weather: Adjustments to driving must be made on account of the existing weather conditions to travel safely during rain, snow, or fog.
• Communications: Keeping passengers up to date regarding their safety concerns such as road closure and diversion is also necessary for a driver, with the required precautionary measures to be taken in preventing such incidents.

7. Prohibited Behavior

• No Smoking, Eating, or Drinking: Smoking, consuming food or beverages (for example, drinking alcohol).
• No Loud Music or Noise: You are not allowed to play loud music while operating the vehicle, but passengers can ask for additional services such as refreshment supplies, Wi-Fi, and entertainment inside the car to improve the experience they are subject to during a trip. You are also not allowed to maintain cleanliness and focus while driving.
• No Reckless Driving: Speeding, aggressive driving, or ignoring traffic rules is strictly forbidden.
• No Unauthorized Stops: Making unscheduled stops unrelated to the passenger's journey is prohibited.

8. Premium Features

Services may include multi-stop trips, executive vehicles, and tailored itineraries. You must have 2 water bottles in the car. Passengers can charge their phones if needed inside the car during the trip. There must be such a system.

9. Fare Handling

The final fare displayed in the app includes all charges, fees, and applicable taxes. As the app indicates, drivers are to collect the fare directly from passengers only for cash jobs.

10. Lost Property

Clear guidelines on handling lost property ensure transparency and passenger trust.

• Reporting Lost Property: Items found in vehicles should immediately be reported to the platform using the proper channels.
• Parking Safely: The driver must securely retain it until further instructions from the platform.
• Contacting the Passengers: Drivers should not contact passengers directly regarding lost property unless instructed by the platform.
• On-time Submission: A misplaced item has to be submitted on the platform's pre-designated location or authority within the specified time frame. 
• Prohibited Use: The drivers are completely prohibited from any kind of use, throwing away, or keeping any lost possession. Claims by Passengers Possession should be claimed by the passengers to the platform. Dispute Resolution All issues in the passenger framework shall comply with the platform policies.

11. License Management

• Uploading Documents: Drivers should upload their own genuine driving license and other documents through the driver's application in order to have them at hand for the job placements.
• Keeping Current Licenses: It is in the driver's domain to ensure that the driver's license in use does not go outdated or expired.
• Updating Periodic: A driver must update the documents from time to time as per the platform's standards for remaining active.
• Verification Process: The above-uploaded licenses and documents go through an approval verification process from the platform.
• Auto Submit: The system would then put the account on temporary suspension if he/she failed to update current licenses or needed documents.
• Notifications: The driver app will have reminders soon for document renewals. 
• Abeyance: Drivers must continuously be compliant with local laws and regulations concerning their licenses.