Terms & Conditions

1. Booking Policy

Ride services should be booked by customers exclusively through the company's app or website to ensure a smooth but secure process. This provision allows only booking through authorized vehicles and drivers for every booking. The app or website further gives clients accurate estimates before the ride takes off allows real-time tracking of the ride, and provides instant booking confirmations.

2. Fare Structure

The final fare displayed in the app includes all applicable charges, such as distance, time, service fees, and taxes. For cash bookings, clients must pay the driver the exact amount shown at the end of the trip.

3. Cancellation Policy

• Flexible Cancellations: Clients have the option to cancel anytime via the app or website for their bookings.
• A Grace Period: Cancellations within 5 minutes after booking will be subject to a booking fee for minor charges only.
• Cancellation Charges: Cancellation charges may apply when:
  1. The driver is already en route to a pickup location.
  2. The cancellation is made after a certain time (i.e. 15 minutes before the actual scheduled pickup).

4. Passenger Conduct

• Respectful Behavior: Passengers are expected to maintain respectful behavior towards drivers, fellow passengers, and the vehicle at all times. Courteous interaction enhances the experience for everyone involved.
• Cleanliness: To maintain a pleasant environment for all, passengers must ensure they leave no litter behind inside the car. Keeping the vehicle clean is a shared responsibility to preserve comfort and hygiene.
• Prohibited Actions: Passengers are strictly prohibited from smoking, consuming alcohol, or engaging in disruptive behavior during the ride. Such actions are not only disrespectful but also compromise the safety and comfort of everyone onboard.
• Damage Liability: In the event of any damage to the vehicle, the passenger responsible will be held liable for repairs or replacement costs. Appropriate penalties or charges will apply to cover the cost of repairs, ensuring the vehicle remains in top condition for future passengers.
• Compliance: Passengers are required to adhere to all platform policies and rules to ensure a safe, respectful, and enjoyable experience for everyone. This includes complying with legal regulations, following driver instructions, and promoting a positive atmosphere within the ride.
• Feedback & Concerns: Passengers are encouraged to share any concerns or feedback during the ride via the platform. Immediate communication helps resolve issues efficiently, ensuring that all passengers enjoy a high-quality service experience.
• Child Abuse and Harassment: Any form of child abuse, harassment, or inappropriate behavior towards others, including the driver and fellow passengers, will not be tolerated. Passengers engaging in such conduct will be immediately reported to the authorities and face severe consequences, including a ban from using the platform. Our commitment is to ensure a safe and secure environment for everyone, free from abuse or harassment.

5. Capacity Compliance

• Seating Limit: Clients must comply with the vehicle's licensed seating capacity as stipulated by the platform.
• Safety First: Exceeding the seating capacity endangers safety and is strictly banned.
• Driver Authority: If the number of passengers exceeds the vehicle's capacity, the driver may decline the journey.
• Regulatory Compliance: Seating limits ensure compliance with local transportation rules and regulations.
• Comfort and Quality: Staying within the vehicle's seating capacity ensures that all passengers have a comfortable and enjoyable journey.

6. Lost Items

• Prompt Reporting: Clients are encouraged to report any lost items to the app or customer service as soon as feasible.
• Effort to Recover: Drivers and the platform will make reasonable attempts to find and return misplaced items.
• Contact Arrangements: The platform may permit contact between the client and the driver for item collection, according to privacy restrictions..
• Storage of Found Things: Lost things discovered in the vehicle will be temporarily stored by platform policies.
• Liability: The platform is not liable for missing or damaged items, but will help with recovery whenever possible.
• Unclaimed Property: Items that remain unclaimed after a specified period may be disposed of or turned over to local authorities.
• ("Check your belongings before leaving – lost items may take time to recover.")

7. Service Availability

• Dependable: The platform seeks to be consistent and trustworthy for all users.
• Unexpected Delays: External circumstances such as traffic, inclement weather, or unanticipated road closures may disrupt ride timetables and are beyond the platform's control.
• Live Updates: Clients can receive ride updates immediately through the app, which is simple and convenient.
• Driver Availability: Availability of service may vary depending upon the driver's presence in a particular area or peak hours of operation.
• No Guarantees: Timely service is promised by the platform, actual arrival times, however, cannot be guaranteed.
• Assistance on Issues: Clients facing significant delays have the support of the customer care center that would assist them in resolving the issue.
• Customized Add-ons: Passengers can ask for additional services such as refreshment supplies, Wi-Fi, and entertainment inside the car to improve the experience that they are subject to during a trip.
• Premium Features: Services may include multi-stop trips, executive vehicles, and tailored itineraries. Passengers can charge their phones if needed inside the car during the trip. If the passenger requests the driver to purchase any necessary item during the journey, the driver shall purchase it and provide a receipt for the same which will be charged as an additional charge at the end of the trip.

8. Payment Terms

• Payment Options: Customers can use a digital wallet, credit card, or other accepted payment methods to make payments through the app.
• Money in Advance: Depending on the specific reservation, money may be needed at the time of confirmation.
• On-Completion Payments: When paying for cash trips or certain services, money must be given to the driver at the end of the trip.
• Fare Transparency: The final fare includes all applicable charges, fees, and taxes, as shown in the app.
• Refunds and Adjustments: Refunds or fare adjustments, if applicable, will be processed in accordance with the platform’s policies.
• Failed Transactions: Clients are responsible for ensuring successful payment. Failed or declined payments may result in booking cancellation or account suspension.

9. Complaints and Feedback

• Simple Submission: Customers can quickly file complaints or provide feedback at any time via the website or app.
• Fast Recognition: To make sure customers feel heard, all grievances and suggestions will be addressed right away.
• Resolution Procedure: All complaints will be carefully examined by the platform, which will then take the necessary steps to address any problems.
• Confidentiality: By the platform's privacy policy, any personal information provided in complaints will be treated with the highest confidentiality.
• Continuous Improvement: We cherish customer feedback and will apply it to enhance driver performance, service quality, and user experience in general.
• Response Time: Although the majority of problems will be resolved in a fair amount of time, more complicated cases could take longer.

10. Special Assistance

• Access for All: The platform aims to bring all passengers under the umbrella of special needs and ensure that all ride-use is comfortable and accessible.
• Service Dogs: A service animal, however, falls under those with disabilities and has no extra charge.
• Wheelchair Accessible: An on-demand vehicle with wheelchair access or mobility aids is available for all passengers.
• Driver Support: All drivers receive training on support and assistive services for a person with special needs during the journey a path towards security and convenience.
• Advance Notice: It educates passengers to provide advance notice to avail special requests in case of specific vehicle availability or assistance.
• No Extra Costs: Extra charges will not be put on special assistance services thus making them accessible and affordable for all passengers.